Resolving QuickBooks Error 12057: A Comprehensive Troubleshooting Guide

QuickBooks Error 12057 is a common error that occurs during the update process in QuickBooks. It typically appears when QuickBooks is unable to connect to the server due to internet connection issues, firewall restrictions, or security settings. This error can disrupt the update process and prevent users from accessing the latest features and bug fixes in QuickBooks. In this comprehensive guide, we will provide detailed troubleshooting steps to resolve QuickBooks Error 12057 and ensure smooth updates for your QuickBooks software.

Causes of QuickBooks Error 12057: QuickBooks Error 12057 can occur due to various reasons, including:

  1. Internet connectivity issues: Unstable or weak internet connection can prevent QuickBooks from connecting to the server and trigger Error 12057.
  2. Firewall or security settings: Incorrect firewall settings or security software restrictions can block QuickBooks from accessing the internet and cause Error 12057.
  3. Misconfigured SSL settings: If the Secure Sockets Layer (SSL) settings are not properly configured on your computer, QuickBooks may encounter Error 12057 during the update process.
  4. Internet Explorer compatibility issues: QuickBooks uses Internet Explorer as its default browser for certain operations. Compatibility issues with Internet Explorer can lead to Error 12057.

Now, let’s proceed to the troubleshooting steps to resolve QuickBooks Error 12057:

Step 1: Check Internet Connectivity

  1. Ensure that you have a stable and reliable internet connection.
  2. Open a web browser and try accessing any website to verify internet connectivity.
  3. If there are any connectivity issues, troubleshoot your internet connection or contact your internet service provider for assistance.

Step 2: Configure Firewall and Security Settings

  1. Temporarily disable your firewall and security software.
  2. Refer to the documentation or support resources of your firewall and security software for instructions on how to disable them.
  3. Retry the update process in QuickBooks.
  4. If the update completes successfully, re-enable your firewall and security software, and configure them to allow QuickBooks access to the internet.

Step 3: Verify SSL Settings

  1. Close QuickBooks and open Internet Explorer.
  2. Go to the Tools menu and select “Internet Options.”
  3. Click on the “Advanced” tab.
  4. Scroll down to the Security section and ensure that the following SSL options are checked:
    • Use SSL 2.0
    • Use SSL 3.0
    • Use TLS 1.0
    • Use TLS 1.1
    • Use TLS 1.2
  5. Click “Apply” and then “OK” to save the changes.
  6. Restart QuickBooks and attempt the update process again.

Step 4: Update Internet Explorer

  1. Open Internet Explorer.
  2. Go to the Tools menu and select “Windows Update” or “Microsoft Update.”
  3. Follow the on-screen instructions to check for and install any available updates for Internet Explorer.
  4. Restart your computer after the updates are installed.
  5. Retry the update process in QuickBooks.

Step 5: Use a Different Browser for Updates

  1. If you are using a different default browser instead of Internet Explorer, such as Google Chrome or Mozilla Firefox, open that browser.
  2. Visit the official QuickBooks website and download the latest updates for your QuickBooks version.
  3. Install the updates and restart QuickBooks.

Step 6: Contact QuickBooks Support If none of the above solutions resolve QuickBooks Error 12057, it is recommended to contact the official QuickBooks support team for further assistance. They can provide more advanced troubleshooting steps tailored to your specific situation.


QuickBooks Error 12057 can disrupt the update process in QuickBooks, preventing users from accessing the latest features and bug fixes. By following the troubleshooting steps outlined in this guide, you can effectively diagnose and resolve Error 12057. Check internet connectivity, configure firewall and security settings, verify SSL settings, update Internet Explorer, use a different browser for updates, and contact QuickBooks support if needed. With these steps, you can overcome QuickBooks Error 12057 and ensure smooth updates for your QuickBooks software, keeping it up-to-date and functioning optimally.

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