Resolving QuickBooks Error 15271: A Comprehensive Troubleshooting Guide

QuickBooks Error 15271 is an error code that often occurs during the installation or update process in QuickBooks. It is typically accompanied by an error message stating that the payroll update was not completed successfully and that a file cannot be validated. Error 15271 can be frustrating, as it can disrupt payroll processing and hinder the overall functionality of QuickBooks. In this comprehensive guide, we will provide detailed troubleshooting steps to resolve QuickBooks Error 15271 and ensure a smooth installation or update process.

Causes of QuickBooks Error 15271: QuickBooks Error 15271 can be caused by various factors, including:

  1. Incomplete or corrupt installation: If the installation of QuickBooks was not completed successfully or some files are missing or corrupted, it can trigger Error 15271 during updates.
  2. Issues with User Account Control (UAC) settings: User Account Control is a security feature in Windows that can interfere with QuickBooks updates. If the UAC settings are misconfigured or set too high, it can result in Error 15271.
  3. Conflicts with antivirus or firewall software: Sometimes, antivirus or firewall software can block the QuickBooks update process, leading to Error 15271.
  4. Damaged Windows registry: If the Windows registry contains incorrect or outdated entries related to QuickBooks, it can cause Error 15271.

Now, let’s proceed to the troubleshooting steps to resolve QuickBooks Error 15271:

Step 1: Update QuickBooks

  1. Open QuickBooks and click on the “Help” menu.
  2. Select “Update QuickBooks” and then click on “Update Now.”
  3. Ensure that the “Reset Update” checkbox is selected.
  4. Click on “Get Updates” to start the update process.
  5. Once the update is complete, restart QuickBooks and check if the error is resolved.

Step 2: Disable UAC Settings

  1. Press the Windows key + R on your keyboard to open the Run dialog box.
  2. Type “Control Panel” and click OK to open the Control Panel.
  3. In the Control Panel, search for “User Account Control” and click on it.
  4. Move the slider down to the “Never Notify” position to disable UAC.
  5. Click on “OK” to save the changes.
  6. Restart your computer and try updating QuickBooks again to see if the error is resolved.

Step 3: Configure Antivirus and Firewall Settings

  1. Temporarily disable the antivirus and firewall software on your computer.
  2. Refer to the documentation or support website of your security software for instructions on how to disable them.
  3. Update QuickBooks again and check if the error is resolved.
  4. If the error is resolved, consider adding QuickBooks as an exception in your security software or adjusting the settings to allow the update process.

Step 4: Repair QuickBooks Installation

  1. Close QuickBooks and open the Control Panel on your computer.
  2. Navigate to “Programs” or “Programs and Features” and click on “Uninstall a Program.”
  3. Select QuickBooks from the list of installed programs and click on “Repair” or “Change.”
  4. Follow the on-screen instructions to repair the QuickBooks installation.
  5. After the repair is complete, restart your computer and check if the error is resolved.

Step 5: Clean Install QuickBooks

  1. Create a backup of your QuickBooks company file to ensure data safety.
  2. Uninstall QuickBooks from your computer using the Control Panel.
  3. Download the latest version of QuickBooks from the official Intuit website.
  4. Install QuickBooks using the downloaded setup file and follow the on-screen instructions.
  5. After the installation is complete, restore your company file from the backup.
  6. Update QuickBooks again to ensure you have the latest updates.

Step 6: Seek Assistance from QuickBooks Support If the above steps do not resolve QuickBooks Error 15271, it is recommended to contact QuickBooks Support for further assistance. They can provide personalized guidance and help troubleshoot the issue specific to your QuickBooks installation and update process.


QuickBooks Error 15271 can disrupt the installation or update process in QuickBooks, causing inconvenience and hindering productivity. By following the troubleshooting steps outlined in this guide, you can effectively resolve Error 15271 and ensure a smooth functioning of QuickBooks. Update QuickBooks, disable UAC settings, configure antivirus and firewall settings, repair the QuickBooks installation, perform a clean install, and seek assistance from QuickBooks Support if needed. With these steps, you can overcome QuickBooks Error 15271 and continue using QuickBooks without interruptions.

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