QuickBooks Error 6190: How to Resolve the Error and Regain Access to Your Company File

QuickBooks Error 6190 is a common issue that users may encounter while working with the QuickBooks accounting software. This error typically occurs when multiple users are attempting to access the company file simultaneously, leading to a conflict and resulting in the user being unable to open the file. In this comprehensive guide, we will walk you through the steps to fix QuickBooks Error 6190 and regain access to your company file, ensuring uninterrupted workflow.

Step 1: Verify the Company File Name

1. Close QuickBooks on all computers.
2. On the computer hosting the company file, navigate to the folder where the company file is stored.
3. Locate the company file with the extension “.qbw”.
4. Right-click on the file and select “Properties”.
5. Go to the “General” tab and ensure that the file name does not exceed 30 characters.
6. If the file name is too long, rename it to a shorter name and save the changes.

Step 2: Use the QuickBooks File Doctor Tool

1. Download and install the QuickBooks File Doctor Tool from the official Intuit website.
2. Run the tool and follow the on-screen instructions to scan and repair your company file.
3. The tool will attempt to fix any issues it finds, such as network connectivity problems or damaged company file components.
4. Once the repair process is complete, restart your computer and try opening the company file again.

Step 3: Verify the Transaction Log File (.tlg)

1. Close QuickBooks on all computers.
2. Locate the folder where your company file is stored.
3. Look for the transaction log file associated with your company file. It will have the same name as your company file but with a “.tlg” extension.
4. Right-click on the transaction log file and select “Rename”.
5. Add the word “OLD” at the end of the file name (e.g., company_file.qbw.tlg.old).
6. Restart QuickBooks and try opening the company file.

Step 4: Copy the Company File to a Different Location

1. Create a new folder on your computer.
2. Navigate to the folder where your company file is currently located.
3. Copy the company file (with the .qbw extension) and paste it into the newly created folder.
4. Open QuickBooks and choose “Open or restore an existing company” from the File menu.
5. Navigate to the new folder where you copied the company file and open it.

Step 5: Use the Auto Data Recovery (ADR) Feature (if available)

1. Check if you have a recent backup of the company file.
2. Contact the official QuickBooks support team to request assistance with the Auto Data Recovery (ADR) feature.
3. Follow their instructions to utilize the ADR feature to recover your company file.

Conclusion: QuickBooks Error 6190 can disrupt your workflow and hinder access to your company file. By following the steps outlined in this guide, you can resolve the error and regain access to your data. Remember to ensure that the company file name is within the acceptable limit, use the QuickBooks File Doctor Tool, verify the transaction log file, consider copying the company file to a different location, and utilize the Auto Data Recovery (ADR) feature if necessary. If the error persists or you require further assistance, it is recommended to contact the official QuickBooks support team or consult with a certified QuickBooks professional for personalized guidance.