Resolving QuickBooks Error 590: A Comprehensive Troubleshooting Guide

QuickBooks Error 590 is a common error that occurs when users attempt to open a company file in QuickBooks. This error indicates that QuickBooks encountered an issue while trying to access or read the company file. It can prevent users from accessing their financial data and conducting necessary accounting tasks. In this comprehensive guide, we will provide detailed troubleshooting steps to resolve QuickBooks Error 590 and regain access to your company file.

Causes of QuickBooks Error 590: QuickBooks Error 590 can occur due to various reasons, including:

  1. Damaged company file: If the company file is corrupted or damaged, QuickBooks may encounter Error 590 while trying to access it.
  2. Incomplete installation or update: If the installation or update process of QuickBooks was not completed successfully, it can result in file-related errors like Error 590.
  3. Network issues: Issues with the network connection, such as interruptions or unstable connections, can cause QuickBooks to encounter errors while accessing the company file.
  4. User permissions: Insufficient or incorrect user permissions can restrict QuickBooks from accessing the necessary files and trigger Error 590.

Now, let’s proceed to the troubleshooting steps to resolve QuickBooks Error 590:

Step 1: Run the QuickBooks File Doctor Tool

  1. Download and install the QuickBooks File Doctor tool from the official Intuit website.
  2. Launch the tool and select the company file that is encountering Error 590.
  3. Follow the on-screen instructions to let the tool diagnose and repair any file-related issues.
  4. Once the repair process is complete, restart QuickBooks and check if the error persists.

Step 2: Verify File Extension and File Name

  1. Check the file extension of your company file. It should end with “.qbw” for QuickBooks company files.
  2. Ensure that the file name does not contain any special characters or symbols, as this can cause compatibility issues.
  3. If the file extension or name is incorrect, rename the file accordingly and try opening it again.

Step 3: Copy the Company File to a Local Storage

  1. Navigate to the location where the company file is stored.
  2. Copy the file and paste it to a local storage location on your computer.
  3. Open QuickBooks and choose “Open or Restore Company” from the File menu.
  4. Select “Open a Company File” and browse to the location where you copied the file.
  5. Select the file and try opening it. If it opens successfully, it indicates that the issue may have been with the original file location.

Step 4: Check User Permissions

  1. Ensure that you have the necessary permissions to access and open the company file.
  2. If you are not the owner or administrator of the file, contact the person with the appropriate permissions to grant you access.
  3. If you are the owner or administrator, verify that your user account has the necessary permissions to access the file.
  4. You can check and modify user permissions in the User Account settings within QuickBooks.

Step 5: Disable Antivirus and Firewall Temporarily

  1. Temporarily disable your antivirus and firewall software.
  2. Refer to the documentation or support resources of your antivirus and firewall software for instructions on how to disable them.
  3. Restart QuickBooks and try opening the company file again.
  4. If the error is resolved, re-enable your antivirus and firewall software, and configure them to allow QuickBooks access to the necessary files and folders.

Step 6: Perform a Clean Installation of QuickBooks

  1. Uninstall QuickBooks from your computer.
  2. Download the latest version of QuickBooks from the official Intuit website.
  3. Follow the on-screen instructions to install QuickBooks on your computer.
  4. Once the installation is complete, restart your computer and open QuickBooks.
  5. Try opening the company file and check if the error persists.

Step 7: Contact QuickBooks Support If none of the above solutions resolve QuickBooks Error 590, it is recommended to contact the official QuickBooks support team for further assistance. They can provide more advanced troubleshooting steps tailored to your specific situation.


QuickBooks Error 590 can be frustrating as it prevents users from accessing their company files and conducting necessary accounting tasks. By following the troubleshooting steps outlined in this guide, you can effectively diagnose and resolve Error 590. Run the QuickBooks File Doctor tool, verify file extension and name, copy the company file to a local storage, check user permissions, disable antivirus and firewall temporarily, perform a clean installation of QuickBooks, and contact QuickBooks support if needed. With these steps, you can overcome QuickBooks Error 590 and regain access to your company file, ensuring smooth accounting operations within QuickBooks.

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